This statement describes how your personal information may be used and disclosed and how you can get access to this information. Please review it carefully.
Our Service
The Hospital is committed to providing quality health and related services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
In order to ensure the safety and confidentiality of your personal data, the Hospital has developed a Privacy Policy that aims to ensure that all appropriate standards for personal information protection
in compliance with Republic Act No. 10173 (or the Data Privacy Act of 2012 or “DPA”), its implementing rules and regulations and other applicable and related laws and regulations, including the issuance’s
of the National Privacy Commission (collectively, the “Privacy Laws”) are put in place and implemented efficiently and effectively.
This Privacy Notice seeks to notify and inform you of our policies regarding the collection, use and disclosure of personal information we receive from our patients, customers, and/or users of this site.
For more information, please contact our Data Privacy Officer, Ms. Cherry Lyn M. Ogena at 552-3162 local 4012. or email at [email protected]
Your Personal Information Under This Notice
Under the DPA, your Personal Information includes any information, whether recorded in a material form or not, from which your identity is apparent or can be reasonably and directly
ascertained by the entity holding the information, or when put together with other information would directly identify you as an individual. These may include, but is not limited to, information which may
be used for identification purposes (e.g. names, addresses, e-mail addresses, phone and facsimile numbers), other personal circumstances, contact information, your educational and medical background.
Your Personal Information also includes sensitive Personal Information, which refers to the following:
Your race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;
Your health, education, genetic or sexual life, any proceeding for an offense committed or allegedly have been committed by you, disposal or such proceedings or the sentence of the court in such proceedings;
Personal identifiers issued by a government agency peculiar to you (as mentioned above); and
Other information established by law to be kept classified.
As a health institution, the specific Personal Information that we will obtain from you will include
(but not necessarily limited to) the following: your home/office address, contact details, e-mail address, race, ethnic origin,
age (including birthdate), your health information (including medical information, biometrics [such as height and weight],
biological information (such as blood type), medication, genetic [including family medical history] or sexual life), religion,
Philhealth number, Social Security System number, Government Service Insurance System number, insurance details.
How and When We Collect Your Personal Information
avail of, or apply for, our services by filling out application forms or other information forms through any of our available
channels (e.g. online, upon admission, or through our medical personnel and representatives);
provide personal information to your doctors who may refer you to our Hospital for your diagnosis and treatment,
whether as an in-patient or out-patient;
get in touch with us to ask about something, file a complaint, or request for service;
take part in our research and surveys;
participate in various activities sponsored by us or any other organization acting on our behalf, such as symposia,
conferences, focus group discussions and the like; and
when you apply for a job with us.
Why We Collect Your Personal Information
We collect your Personal Information primarily to provide medical services.
We also provide information to our clients, partners and service providers for the same purpose.
We may also use your Personal Information secondarily, in circumstances where you would reasonably
expect such use or disclosure of your Personal Information.
You may withdraw your consent (subject to the applicable Privacy Laws) to the
processing of your Personal Information at any time by contacting us in writing. We provide below the
general categories of the purposes for which we collect and process your Personal Information.
Use and Processing of Personal Information
The following categories generally describe the ways by which the Hospital processes
your Personal Information. While this is not intended to be a very specific and detailed listing of each process
per category, all the ways by which we process your Personal Information fall under one of these categories:
Your diagnosis and treatment: we use your Personal Information, particularly your medical information
to provide medical care and services, including diagnosis and treatment. The Hospital will disclose your
Personal Information to physicians and healthcare providers for these purposes. For example, we will share
your Personal Information to physicians practicing in the Hospital or to healthcare providers providing
outsourced services to the hospital.
For benefits, payments and claims: We may process your Personal Information for purposes of billing
and payment for medical and other related services rendered. The billing may be collected from you, your
insurance company, Philippine Health Insurance Corporation, your company or any third party. For
this purpose, we may have to disclose the nature and type of your treatment and other related information
that will be required for settlement.
For our business operations: Your Personal Information will be processed as part of our hospital operations.
This includes our general business management operations, quality control and assessment, employee and/or staff
evaluation, training of medical students and residents and financial performance reporting. Examples of these
include the calling of your name either verbally or through a prompter in a queue, our internal evaluation of
employee or medical staff performance, giving access to your medical information to medical students and residents
as part of our training programs, contacting you personally for appointments or follow-ups, or preparation of
statistical data pertaining to the operations of the hospital for quality assurance and financial reporting.
Performance of a legal obligation: Under the law, the Hospital is required to share your Personal Information
to government authorities in certain instances. For example, we may be required to provide documentary and/or
testimonial evidence in court proceedings that may require the disclosure of your Personal Information. We may also
be required to provide your Personal Information to government authorities in certain circumstances.
Marketing and other legitimate commercial purposes. We may also use your Personal Information to contact you
with newsletters, updates, information campaigns, marketing or promotional materials and other information
that may be related to the services we provide, and also to further improve the quality of our services.
Other uses and disclosures of your Personal Information
Outside of the purposes stated above other uses and disclosures of your Personal Information
will be made only with your express authorization, unless we are otherwise permitted or required by law as described below.
We may use and disclose your Personal Information in the following circumstances. However, except
in case of an emergency or when otherwise permitted or required by law, we will inform you of our intended action prior
to making such use or disclosure and will, at that time, offer you the opportunity to object. If you are not present or
able to agree or object, we will use our judgment in determining whether the use or disclosure is in your best interest.
Access to patient directory by your visitors.
Other people involved in, or interested in your healthcare, such as your family members, loved ones or any other
person you identify as being involved in your healthcare. In case you are not capable of agreeing or objecting to
such disclosure, we will use our judgment in determining whether the use or disclosure is in your best interest.
On the other hand, we may also use or disclose your Personal Information without your consent
or authorization when such use or disclosure is required by law. This includes the disclosure of your Personal Information
pursuant to an order of a court or tribunal, or when such disclosure is required under existing laws and regulations.
How Has Access To Your Personal Information
The following categories generally describe the ways by which the Hospital processes your
Personal Information. While this is not intended to be a very specific and detailed listing of each process per
category, all the ways by which we process your Personal Information fall under one of these categories:
Your diagnosis and treatment: we use your Personal Information, particularly your medical information
to provide medical care and services, including diagnosis and treatment. The Hospital will disclose your
Personal Information to physicians and healthcare providers for these purposes. For example, we will share
your Personal Information to physicians practicing in the Hospital or to healthcare providers providing
outsourced services to the hospital.
For benefits, payments and claims: We may process your Personal Information for purposes of billing and
payment for medical and other related services rendered. The billing may be collected from you, your insurance
company, Philippine Health Insurance Corporation, your company or any third party. For this purpose, we may have
to disclose the nature and type of your treatment and other related information that will be required for settlement.
For our business operations: Your Personal Information will be processed as part of our hospital operations.
This includes our general business management operations, quality control and assessment, employee and/or staff
evaluation, training of medical students and residents and financial performance reporting. Examples of these
include the calling of your name either verbally or through a prompter in a queue, our internal evaluation of
employee or medical staff performance, giving access to your medical information to medical students and residents
as part of our training programs, contacting you personally for appointments or follow-ups, or preparation of
statistical data pertaining to the operations of the hospital for quality assurance and financial reporting.
Performance of a legal obligation: Under the law, the Hospital is required to share your Personal Information
to government authorities in certain instances. For example, we may be required to provide documentary and/or
testimonial evidence in court proceedings that may require the disclosure of your Personal Information. We may
also be required to provide your Personal Information to government authorities in certain circumstances.
Marketing and other legitimate commercial purposes. We may also use your Personal Information to contact
you with newsletters, updates, information campaigns, marketing or promotional materials and other information
that may be related to the services we provide, and also to further improve the quality of our services.
Other uses and disclosures of your Personal Information
Outside of the purposes stated above other uses and disclosures of your Personal Information
will be made only with your express authorization, unless we are otherwise permitted or required by law as described below.
We may use and disclose your Personal Information in the following circumstances. However, except in
case of an emergency or when otherwise permitted or required by law, we will inform you of our intended action prior
to making such use or disclosure and will, at that time, offer you the opportunity to object. If you are not present
or able to agree or object, we will use our judgment in determining whether the use or disclosure is in your best interest.
Access to patient directory by your visitors.
Other people involved in, or interested in your healthcare, such as your family members, loved ones or any other
person you identify as being involved in your healthcare. In case you are not capable of agreeing or objecting to
such disclosure, we will use our judgment in determining whether the use or disclosure is in your best interest.
On the other hand, we may also use or disclose your Personal Information without your consent or
authorization when such use or disclosure is required by law. This includes the disclosure of your Personal Information
pursuant to an order of a court or tribunal, or when such disclosure is required under existing laws and regulations.
Your Rights to Your Personal Information
You are afforded certain rights under the Privacy Laws, particularly the DPA. We would like to ensure
that we have your consent to continue to collect, use and disclose your personal information for the purposes identified in
this Notice. You have the right to be informed of these specific rights, to object to the processing of your Personal Information,
to access, update and correct the same and to withdraw your consent and/or edit your consent preferences at any time.
If you wish to have access to your Personal Information in our records, or you think that it is incomplete,
not up-to-date or otherwise inaccurate, or have any queries or complaints about our Privacy Policy, you may get in touch with our
Data Protection Officer through the contact details provided below.
Your rights to your personal information are provided in Section 34 of the DPA which you may access
here (https://privacy.gov.ph/data-privacy-act/).
